Return/Replacement & Refund requests are accepted only within 10 business days from the delivery date.
The buyer is responsible for shipping and handling charges associated with returns or replacements.
The product must be returned in original condition, looking like new with all tags still attached.
Only defective products will be considered for return or replacement.
If the issue was our mistake, we will refund your payment in full.
You must provide pictures of the defective product before returning it.
Products sold on SALE or DISCOUNT are not refundable, unless defective.
Made to Measure and Fully Customized Products cannot be returned or replaced.
Used or alternative items cannot be returned.
If your product qualifies for Return, Replacement, or Refund, please follow these steps:
Contact Us for approval to return or replace the product.
Include your name, order number, and email address used to place the order. If the product is defective, kindly provide clear pictures of the defect.
We will respond within 48 working hours to assist you.
Once approved, we will provide you with our return address. For your protection, we recommend using a tracked delivery service when returning an item.
For any further inquiries, please feel free to reach out to us.
Refunds will be processed within 5 to 8 business days after we receive the returned product.
The refund will be issued to your original payment method (PayPal, Stripe, or TT).
Shipping charges are non-refundable.
